Skills

Artificial Intelligence, BOT & Machine Learning
Blockchain & Distributed Ledger Technology
Digital photography
Fintech & OpenBanking
IT Operations & Service Desk
Program & Project Management
RaspberryPI, IOT & Home Automation

Experience

Oct 2017 - Present
Head of ICT Transformation Projects

Oct 2010 - Oct 2017
Head of End Users Services & Support

Responsible for planning and managing the operational activities of IT helpdesk team to ensure that the customer service is in line with the customer requirements. Increasing the effectiveness and efficiency of helpdesk service by developing and implementing improvement processes.

Feb 2006 - Oct 2010
IT Operation Analyst

Monitor and support the work flow, throughput, availability, and functionality of a large scale multi-platform data processing environment. Develop, Execute and Monitor batch jobs (production and test environments) on multi-platform system and differents programming languages (ksh, jcl, bat). .

Oct 2001 - Feb 2006
Enterprise Technical Support Analyst

Technical support for different Corporates (Eni, INPS, ManPower etc) providing Tier2 client and server support. Problem solving with multiple operating systems and different devices (including desktops/laptops, phone systems) and complex technical equipment (servers, routers, switches, etc.). Strong customer service, organizational, prioritization, multitasking, communication, and technical skills. .

Sep 2000 - Aug 2001
IT Technical Field Support

Provide direct user support for technical issues surrounding infrastructure hardware and deployments. Troubleshooting and recovery in a timely manner.

Personal & DIY Projects

blog

Appunti semiseri ed esperienze digitali.

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